Conversational commerce is changing the way consumers and businesses interact. LiveEngage can answer their questions, provide information and complete transactions directly in the messaging channels that they already use everyday. The days of calling a 1-800 number will soon be a thing of the past.
On average, less than 5% of people who visit a website actually buy something. On the customer support side, there’s a similar trend. 60%-80% of callers looking for support first visited a company’s website, but couldn’t find the answers they needed, so they called the company, creating inefficiencies and taking more of your time and resource.
Conversational commerce – messaging, bots and AI are the answer.
How People Communicate
Businesses Are Seeing Results
Increase in conversions
Peak in CSAT
Decrease in customer care costs
Bots & AI
CONVERSATIONAL COMMERCE IS IMPACTING A MULTITUDE OF INDUSTRIES
Whether you’re a credit union, retail store, law firm, dentist, doctors office or beyond, conversation commerce will help you increase conversions, customer satisfaction, lifetime value and decrease customer care costs.
Travel & Hospitality
Government & Education
Marketing & Advertising