Conversational commerce is changing the way consumers and businesses interact. LiveEngage can answer their questions, provide information and complete transactions directly in the messaging channels that they already use everyday. The days of calling a 1-800 number will soon be a thing of the past.
Conversational commerce – messaging, bots and AI are the answer.
How People Communicate
Businesses Are Seeing Results
Increase in conversions
Peak in CSAT
Decrease in customer care costs
Bots & AI