Hiwaay: Internet Services

Service and Support From People Who Care

You can count on HiWAAY's Customer Support team to help provide clear, concise answers to any questions you have about your HiWAAY service. When you contact Support, you can guarantee a knowledgeable, friendly and patient Support Technician will be there to assist you. You’ll be glad you chose HiWAAY!

FAQs(Frequently Asked Questions) - If you are searching for a solution to a particular problem, you may find it listed in our FAQs. If you don't see an answer to your question, please contact Customer Support by phone at (256) 650-4900 or Toll-Free at (888) 244-9229 Monday - Friday 8 a.m to 5 p.m.

Account Service Center - Update your address, upgrade your account, etc.

Webmail - Check your email from anywhere!

Spam Filtering - Check your filtered spam and modify settings.

News Flashes - Subscribers will receive an email each time HiWAAY releases news about such events.

Network Status - Monitor HiWAAY’s performance.

Access Numbers - List HiWAAY's dial-up access numbers.

HiWAAY's Phone Support for Internet Connectivity, Web Hosting and Email is available M-F 8 a.m. to 5 p.m. 1-888-244-9229 or 256-650-4900.

Phishing Scam Alert: Many HiWAAY customers have received emails saying they have a trojan. This is a scam. Please delete the emails. HiWAAY will NEVER send you an email asking you to click on a link.

HiWAAY Support\Billing Online Contact Form

Questions for:  Support   Billing   
If you are reporting connectivity problems, please supply the following phone numbers:
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