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HiWAAY's FAQs

An FAQ is a Frequently Asked Question. We have listed here the question paired with the appropriate answer. If you don't find the answer to your question, please visit our customer support page or email support@HiWAAY.net.

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There are currently 208 FAQs in the database.

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Billing

Details about HiWAAY's billing procedures, updating your account information, and monitoring your account usage.

• How can I Monitor my Account Usage?
• How do I cancel my Dialup account with HiWAAY?
• How do I change my account type?
• How do I change to credit card billing?
• How do I sign up for email invoicing?
• How is online time measured for Regular and Regular 30 account users?
• I was unable to access the Internet, can I get a refund?
• What are my payment options?
• What is ACH?
• What is email billing?
• When are bills sent out and when are they due back to HiWAAY?

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