HiWAAY: Internet Services

HiWAAY's FAQs

An FAQ is a Frequently Asked Question. We have listed here the question paired with the appropriate answer. If you don't find the answer to your question, please visit our customer support page or email support@HiWAAY.net.

Busy Signal Report Form: Report a busy signal.

There are currently 208 FAQs in the database.

View: By Category  All 

Spam Blocking

Information about HiWAAY's AnteSpam email spam and virus blocking service.

Question: How do I make HiWAAY's AnteSpam catch more or less spam?

Answer:

HiWAAY's AnteSpam allows you to control how much spam email the filters will catch. You do this by changing your email address's Junk Sideline Threshold. This is a number between 1 and 10. Level 1 will catch the most spam, but may also catch good email too. Level 10 will catch the least spam, but will rarely catch good email. Everyone's email is different and the level that works best for me, may not work as well for you. By adjusting the levels for your email address you can find the sweet spot that catches most of your spam.

By default, your account's Junk Sideline Threshold is set to level 3. This will work for most people, but if you're still getting a lot of unfiltered spam, you might want to try level 2.

To change your Junk Sideline Threshold, log into AnteSpam using your full email address and email password.



After logging in, click the settings tab on the menu bar. In the Junk Sideline Threshold box enter a number from 1 to 10 dpeneding on how much spam you want to catch and click the Save Settings button.

If you use a lower Junk Sideline Threshold number, we recommend that you monitor your sidelined email for a day or two and watch for good email that might get caught. HiWAAY's suggested settings are:




Search FAQs

Search for ..




Printer Friendly Version