HiWAAY: Information/Internet Services
HiWAAY's FAQs
An FAQ is a Frequently Asked Question. We have listed here the question paired with
the appropriate answer. If you don't find the answer to your question, please visit
our customer support page or email support@HiWAAY.net.
Busy Signal Report Form: Report a busy signal.
There are currently 249 FAQs in the database.
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Discussions about how to get the most from your Macintosh and the Internet.
BillingDetails about HiWAAY's billing procedures, updating your account information, and monitoring your account usage.
- How can I Monitor my Account Usage?
- How do I cancel my Dialup account with HiWAAY?
- How do I change my account type?
- How do I change to credit card billing?
- How do I sign up for email invoicing?
- How is online time measured for Regular and Regular 30 account users?
- How to use the HiWAAY Account Service Center
- I was unable to access the Internet, can I get a refund?
- What are my payment options?
- What is ACH?
- What is email billing?
- When are bills sent out and when are they due back to HiWAAY?
Installing and setting up DSL modems and connecting your computer to your DSL line.
Email-AccountsAccessing your account and help on creating multiple accounts.
- How do I create a Vacation Message?
- How do I forward my HiWAAY E-mail to another address?
- How do I sign up for an additional family mailbox?
- I have a hiwaay.net email address and I can receive email, but can't send.
- Why am I unable to use HiWAAY's SMTP gateway as a mail relay?
- Why can't I retrieve/send a large mail message?
- Why do I keep receiving the same mail messages over and over?
Setting up software packages.
- How can I tell if my POP email software is set to leave email on the server?
- How can I tell which email protocol my email software is using?
- How do I change my POP email account to use IMAP?
- How do I set up my Android phone for HiWAAY email?
- How do I set up my email software to use IMAP with my hiwaay.net account?
- How do I set up my email software to use POP with my hiwaay.net account?
- How do I set up my iPhone or iPod Touch for HiWAAY email?
- How to configure Apple Mail for email.
- How to configure Mozilla Thunderbird for email
- I use POP email; how do I tell my email software to NOT leave mail on the server.
- Why is leaving my email on the mail server a bad thing?
Discussions of all kinds of miscellaneous questions, like what s required to setup a mailbox account or what can you post on your web pages. This is the place to go if you have a question about what you can, and sometimes can't, do on HiWAAY.
- How do I change my login id?
- How do I change my password?
- How do I sign up for a family member mailbox?
- Is my Premium Account Unlimited?
- Why can't minors have an account on HiWAAY?
- Why is my password so difficult to remember?
Sooner or later everyone wants to publish his own web page. These discussions go into detail about how to create publish and maintain your own Personal Homepages with HiWAAY.
- Does home.hiwaay.net support FrontPage extensions? (New home.hiwaay.net)
- How do I move my personal web site to HiWAAY?
- How do I move my personal web site to HiWAAY? (New home.hiwaay.net)
- How do I set permissions for my new homepage using telnet?
- How do I set permissions for my new homepage? (New home.hiwaay.net)
- What content do you allow in web pages?
- What is my personal home page URL? (New home.hiwaay.net)
- What's the path to Perl on home.hiwaay.net? (New home.hiwaay.net)
Answers to common questions our commercial customers ask about how HiWAAY's commercial hosting works and how to set up their web pages and other details about the services offered to our Commercial Hosting accounts.
- Does HiWAAY offer FrontPage Extensions?
- Does HiWAAY offer SSL?
- Does HiWAAY support Active Server Pages (ASP)?
- Does HiWAAY's e-mail SMTP gateway include ETRN functionality?
- How do I link to a RealAudio/Video file?
- How do I publish my web site using Frontpage 2000?
- How do I set up password-protected directories on my RaQ-hosted website?
- How do I transfer my domain to OpenSRS?
- How does the MS Exchange email server function?
- Website Logs and Statistics Terminology
HiWAAY's comprehensive Web Hosting Manual covers topics from our Cobalt RAQ Servers to the Actinic online catalog software.
- Are thereTrouble Shooting Steps that can help me?
- Can I view Extended Web Statistics?
- Connecting to and Using an SQL Database
- How do I manage our User Email Accounts?
- How do I manage User Accounts on the RaQ 550?
- How do I password protect my web pages?
- How do I upload our Web Pages?
- How do I use Basic Web Statistics?
- How do I use Microsoft FrontPage To Publish our Web Site?
- Other Site Management Options
iPASS and Global Roaming
- How do I use Global Roaming?
- How Much Does iPass Cost?
- What is Global Roaming?
- Where can I download the iPass Global Roaming software?
- Where is the Global Roaming Help Guide?
Assistance in setting up and troubleshooting mobile devices such as a iPhone, iPad, Blackberry.
Modems - CommunicationsA big collection of information about how to solve most of the common (and often highly irritating) problems with Modems and Data Communications. Included are discussions about dropped connections and what to do about them. This is the first place to look when you're having problems staying connected to HiWAAY.
- How can I monitor my modem connection in MS Windows?
- How do I check or change my computer's DNS settings?
- How do I force my modem to connect at a particular speed?
- How do I make my 56K modem connect faster?
- How do I report a busy signal?
- How fast can my analog modem connect to HiWAAY?
- What are the HiWAAY Dial up Phone numbers?
- What can I do about frequent disconnects?
- Why am I suddenly getting disconnected?
- Why doesn't my modem always connect at maximum speed?
- Will my dial-up connenction be affected by 10 digit dialing in the 256 area code?
News about HiWAAY
FAQs about HiWAAY's Plesk Linux Hosting service.
- Do HiWAAY's Linux Plesk Servers Support SSL?
- How do I Access my HiWAAY Linux Plesk Hosted Webmail Account?
- How do I Access the Plesk Control Panel
- How do I Change my Admin Password
- How do I Install Software from the Application Vault?
- How do I make DNS Changes?
- How do I Manage Hosted Email Accounts?
- How do I Setup Web Users on my HiWAAY Linux Plesk Hosted Account?
- How do I use a Mailing List on HiWAAY's Linux Plesk Servers?
- How do I use a MySQL Databases on Linux Plesk Servers?
- How do I use FTP to Upload my Files to HiWAAY's Linux Plesk Servers?
- How do I use the Linux Plesk File Manager to Manage my Web Site files?
- How do I use Website Backups on Linux Plesk Servers?
- How do I View my Web Site's Hit Statistics?
- What versions of PHP and Apache do HiWAAY's Plesk Servers Run?
Plesk Panel Updates May 12, 2012 Version 8 to version 10
SecurityInformation about Internet and Computer Security Issues.
- Are there good Anti-virus and Anti-spyware tools available online?
- How are Viruses Named?
- How do I protect my computer from email borne viruses?
- How Do I protect my computer from Viruses, Worms and Trojan Horses?
- How Do I Stop Pop-up and Pop-under Windows?
- I received an email asking for my username and password; what should I do?
- What happens if my computer, network or website is used for illegal online activity?
Various setups ranging from adding your dial up connection to setting up your various programs.
- How do I configure Microsoft Windows 7 for a dial-up connection to HiWAAY?
- How Do I Set Up Windows XP to Connect to HiWAAY
- How do I setup Windows Vista to use my HiWAAY Dial-up?
Information about HiWAAY's AnteSpam email spam and virus blocking service.
- How do I filter junk email with Outlook Express?
- How do I make HiWAAY's AnteSpam catch more or less spam?
- How do I manage my caught or sidelined spam mail?
- How do I opt-out or opt-in to HiWAAY's hiwaay.net AnteSpam service?
- How do I set up mail filters on Outlook Express 5?
- How do I slow down the spam flood?
- What are the suggested AnteSpam settings for decreasing spam?
- What is spam?
- What web browsers work with HiWAAY's AnteSpam sidelined email?
- What's the size limit for email sent through HiWAAY's AnteSpam filter
Basic Questions and answers about how to use some of popular Internet Services like IRC chat and detailed answers about how to solve common problems you may run into on the Net.
- Does HiWAAY have a Network Time Protocol server?
- Does HiWAAY operate any sort of TCP/IP filters or firewalling?
Every HiWAAY user gets access to a UNIX Shell Account. These are basic but detailed discussions about how to use your shell Account.
- Can I compile my own software on home.hiwaay.net? (New home.hiwaay.net)
- How do I change my command shell?
- How do I change my command shell? (New home.hiwaay.net)
- How do I get rid of the shell menu? (New home.hiwaay.net)
- How do I login to my shell account? (New home.hiwaay.net)
- What is SSH? (New home.hiwaay.net)
USENET News is one of the most popular services HiWAAY offers. These answers discuss how to solve common problems you may run into while reading and posting news. Also included are discussions about HiWAAY s policie s relating to USENET News.
- Can I use HiWAAY's news servers from my workplace?
- Why can't my news reader connect to your news server?
Questions and answers about HiWAAY's Webmail.
WindowsMS Windows is a powerful operating system but does suffer from a few peculiarities that might give you a headache when you try to debug them. Here are the ones we've found and how to fix or work around them.
- Why can't I save my password in MS Windows?
- Why can't MS Windows "negotiate a compatible set of network protocols"?
- Why is Windows so slow to logon to HiWAAY?
Old FAQs - We've kept these older FAQs in the archive just in case someone needs the information. These archived FAQs are no longer maintained and will certainly be out-of-date and contain errors.
- Can my software detect that I've been disconnected?
- Critical Windows XP Bug Discovered.
- Does HiWAAY offer any support when I use FrontPage on the Personal Web Server (home.hiwaay.net)
- Does HiWAAY plan to add additional local access numbers?
- Does HiWAAY plan to add additional local access numbers?
- Does HiWAAY support 56Kbps analog modems?
- Does HiWAAY support ISDN?
- Dumaru and Panda.B worms send out fake Microsoft security patches.
- Fake HiWAAY Billing Notice Email Hides Spam/Trojan Downloader
- Fake HiWAAY Email Alerts/Warnings Hide Beagle.J Worm
- Fake Microsoft Security Email Contains W32.Gibe@mm Worm.
- Fake Nimda repair utility contains BioNet trojan.
- Fake Virus Alert Hides Spam/Spyware
- HiWAAY Hosting Server Outage - 4/16/2010
- HiWAAY's Guide to Multichannel (128K) Sessions
- How can I monitor my modem connection in MS Windows?
- How do I Install a DIVA 2430SE ADSL Modem
- How do I cancel an article I posted?
- How do I check the Settings on the 3060/4060 ADSL Modem
- How do I configure Eudora Light for the Macintosh?
- How do I configure Eudora Light for Windows?
- How do I configure Eudora Pro for Windows or Mac?
- How do I Configure FreePPP 2.5 for connecting to HiWAAY?
- How do I configure Open Transport for connecting to HiWAAY?
- How do I configure OT/PPP for connecting to HiWAAY?
- How do I configure the Unix Shell for connecting to HiWAAY?
- How do I configure Windows 2000 Professional for connecting to HiWAAY?
- How do I configure Windows NT 4.0 for connecting to HiWAAY?
- How do I connect to HiWAAY With Windows 95?
- How do I connect to HiWAAY with Windows 98?
- How do I connect to HiWAAY with Windows ME?
- How do I enable security with Eudora Pro 5.1?
- How do I filter junk email with Eudora Light 3.0.1 for Windows?
- How Do I Filter Junk Email With Eudora Light 3.1 for the Mac?
- How do I install the 3060 ADSL Modem?
- How do I install the 4060 ADSL Modem?
- How do I know if my Windows 2000 or NT based computer has all the security patches installed?
- How do I login to the UNIX shell?
- How do I move my dialup access and email to HiWAAY?
- How do I perform an ADSL error check?
- How do I protect my Computer from the Beagle.A (W32.Beagle.A@mm) Worm?
- How do I protect my computer from the Blaster (W32.Blaster.Worm) worm?
- How do I protect my computer from the Bugbear (W32.Bugbear@mm) Worm?
- How do I protect my computer from the Bugbear.B (W32.Bugbear.B@mm) worm?
- How do I protect my computer from the CodeRed II (CodeRed.v3) worm?
- How do I protect my computer from the CodeRed worm?
- How do I Protect my Computer from the FriendGreetings E-card?
- How do I protect my computer from the Goner (W32.Goner.A@mm ) Worm?
- How do I protect my computer from the Klez (W32.Klez.H@mm and W32.Klez.E@mm) Worms?
- How do I protect my computer from the Magistr B virus?
- How do I protect my computer from the Mimail.A (W32.Mimail.A@mm) worm?
- How do I protect my computer from the Mimail.J (W32.Mimail.J@mm) worm?
- How do I protect my computer from the Mydoom.B (W32.mydoom.b@mm)?
- How do I protect my computer from the new Mimail worms? (W32.Mimail.C@mm, Mimail.D, Mimail.E, Mimail.F, Mimail.G and Mimail.H)
- How do I protect my computer from the Novarg or Mydoom Worm (W32.Novarg.A@mm or W32.Mydoom.A@mm)?
- How do I protect my computer from the Sobig (W32.Sobig.A@mm) worm?
- How do I protect my computer from the Sobig.E (W32.Sobig.E@mm) worm
- How do I protect my computer from the Sobig.F (W32.Sobig.F@mm) worm?
- How do I protect my computer from the Swen.A (W32.Swen.A@mm) worm?
- How do I protect my computer from the Vote A (W32.Vote.a@mm) worm?
- How do I protect my computer from the Vote B (W32.Vote.B@mm) worm?
- How do I protect my computer from the Vote C (W32.Vote.C@mm) and Vote Gen (W32.Vote.gen@mm) worms?
- How do I protect my computer from the W32.Nimda.A@mm worm?
- How do I protect my computer from the W32.SQLExp.Worm (SQL Slammer Worm)?
- How do I protect my computer from the Welchia (W32.Welchia.Worm) worm?
- How do I protect my computer from W32.Badtrans.B@mm
- How do I reset my news reader?
- How do I set Outlook Express Version 4.xx or below for more than one account?
- How do I set permissions for my new homepage using telnet?
- How do I set Up A Store Front Using Actinic?
- How do I set up Mac Eudora to access more than one mailbox?
- How do I set up mail on Outlook Express 4?
- How do I set up mail on Outlook Express 5?
- How do I set up Messenger in Netscape Communicator 4.7?
- How do I set up Windows Eudora to access more than one mailbox?
- How do I setup Mail on Mac OS X 10.5?
- How do I setup Netscape 3.0 for Mac to read email and news?
- How do I setup Netscape 3.0 for Windows to read email and news?
- How do I setup Outlook Express v5.0 for multiple email accounts?
- How do I transfer a binary file from a Telnet login?
- How do I transfer a binary file with x/y/zmodem?
- How do I uninstall/Reinstall the 3060 ADSL Modem?
- How do I uninstall/Reinstall the 4060 ADSL Modem?
- How do I upload my HTML files using Frontpage Express?
- How do I upload my HTML files using Netscape Composer?
- How do I use Frontpage to Publish my Web Site to HiWAAY's Linux Plesk Servers
- How do I use Google Toolbar to Block Pop-up Windows?
- How do I use ISDN?
- How do I use Webmail to store my old email into different folders?
- How long does it take for others to see my posts?
- How many newsgroups does HiWAAY carry?
- Jdbgmgr.exe Virus Warning Hoax
- New Version of Nimda Spreads Across the Internet
- Parasitic worms attack computers infected with the Mydoom worm
- Sulfnbk.exe Virus Warning Hoax
- What about images and eBay?
- What are the 4060 Modem LED indicator descriptions?
- What can I do about an unwelcome email message?
- What COM port should I use with my modem?
- What information do I need to set up my Actinic online store?
- What is Geoff's CGI Cookbook? How is it used?
- What is IRC?
- What is telnet?
- What is the URL for publishing my personal web page?
- What modem does HiWAAY recommend?
- Where can I find the iPass User Guide for the Mac?
- Where can I find the iPass User Guides?
- Where is my favorite newsgroup?
- Which Version of PPP/TCP Do I Need to Connect My Mac to HiWAAY?
- Why can't I get a static IP address?
- Why does my favorite IRC server suddenly tell me I'm banned and what can I do?
- Why is the time on my email wrong?
- Why is the time on my mail and news messages wrong?
- Will Open Transport Work With HiWAAY?
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