An FAQ is a Frequently Asked Question. We have listed here the question paired with
the appropriate answer. If you don't find the answer to your question, please visit
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There are currently 249 FAQs in the database.
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Discussions about how to get the most from your Macintosh and the Internet.Billing
Details about HiWAAY's billing procedures, updating your account information, and monitoring your account usage.
Installing and setting up DSL modems and connecting your computer to your DSL line.Email-Accounts
Accessing your account and help on creating multiple accounts.
Setting up software packages.
Discussions of all kinds of miscellaneous questions, like what s required to setup a mailbox account or what can you post on your web pages. This is the place to go if you have a question about what you can, and sometimes can't, do on HiWAAY.
Sooner or later everyone wants to publish his own web page. These discussions go into detail about how to create publish and maintain your own Personal Homepages with HiWAAY.
Answers to common questions our commercial customers ask about how HiWAAY's commercial hosting works and how to set up their web pages and other details about the services offered to our Commercial Hosting accounts.
HiWAAY's comprehensive Web Hosting Manual covers topics from our Cobalt RAQ Servers to the Actinic online catalog software.
iPASS and Global Roaming
Assistance in setting up and troubleshooting mobile devices such as a iPhone, iPad, Blackberry.Modems - Communications
A big collection of information about how to solve most of the common (and often highly irritating) problems with Modems and Data Communications. Included are discussions about dropped connections and what to do about them. This is the first place to look when you're having problems staying connected to HiWAAY.
News about HiWAAY
FAQs about HiWAAY's Plesk Linux Hosting service.
Plesk Panel Updates May 12, 2012 Version 8 to version 10Security
Information about Internet and Computer Security Issues.
Various setups ranging from adding your dial up connection to setting up your various programs.
Information about HiWAAY's AnteSpam email spam and virus blocking service.
Basic Questions and answers about how to use some of popular Internet Services like IRC chat and detailed answers about how to solve common problems you may run into on the Net.
Every HiWAAY user gets access to a UNIX Shell Account. These are basic but detailed discussions about how to use your shell Account.
USENET News is one of the most popular services HiWAAY offers. These answers discuss how to solve common problems you may run into while reading and posting news. Also included are discussions about HiWAAY s policie s relating to USENET News.
Questions and answers about HiWAAY's Webmail.Windows
MS Windows is a powerful operating system but does suffer from a few peculiarities that might give you a headache when you try to debug them. Here are the ones we've found and how to fix or work around them.
Old FAQs - We've kept these older FAQs in the archive just in case someone needs the information. These archived FAQs are no longer maintained and will certainly be out-of-date and contain errors.