Payment Policies, Fees and Refunds
a) Payment: Full payment is required before any service is rendered, which includes renewals. Prepayment is due each anniversary (one month, three month, six month, one year, two years) following the date the account was established. For international customers, if you are sending a check/money order the amount must be drawn in US dollars.
b) Fees: If you are paying by telephone, we charge $5 service fee per transaction.We charge a $25.00 fee for returned checks and a $75 fee for charge backs.
c) Taxes and Other Payments: All prices and fees payable to HiWaay are exclusive of all federal, state, municipal, or other government, excise, sales, use, occupational, or like taxes now in force or enacted in the future, and therefore, prices are subject to an increase equal in amount to any tax WSS Hosting may be required to collect or pay upon the sale or delivery of such services. If a certificate of exemption or similar document or proceeding is to be made in order to exempt the sale from such tax liability, Customer will obtain and pursue such certificate, document or proceeding prior to Service activation.
d) Billing and Invoicing: All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. You must notify HiWaay within 60 days of receipt of the payment due notice if you have a dispute with the amount due. If your web site has an overdue balance, HiWaay automated billing system will suspend your account until you pay the overdue balance. Please note that it is your responsibility to keep your account current. You can check your account balance at any time by clicking “billing history” in your account’s control panel. Billing will continue until you cancel your hosting account. Customers registering a domain name for multiple years or new hosting clients may be asked to provide a credit card authorization form. Monthly feature prices are not prorated.HiWaay reserves the right to change prices at any time.
e) Contract Renewals: Contracts for services provided by HiWaay , including all website hosting plans, database hosting plans, optional services and dedicated servers are automatically renewed at the renewal date unless we have been otherwise notified.
f) Coupons: Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not resign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales department and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account.
g) Refunds: Domain registration, one time upgrade and maintenance fees and setup fees are nonrefundable. We do not refund partial-month recurring fees. HiWaay will only allow for the refund if cancellation is not the fault of the client, as determined by HiWaay . Accounts closed for violating HiWaay policies do not qualify for a refund. HiWaay refund policy does not apply to any additional items or services; this includes but is not limited to Data Storage, Data Transfer, MySQL Databases, FTP Logins, and Sub Domains. Also not included are Domain Registrations as well as Reseller programs. Resellers’ refund will be reduced $25 for virtual name servers installed on the account. Please allow at least 4-6 weeks for refunds of check, money order, credit card or PayPal payments.
h) 30-Day Money Back Guarantee: Every hosting account with HiWaay features a 30-day money back guarantee. If you choose to cancel your account within the first 30 days and notify us by emailing support and we will refund all routine account fees, exclusive of any set up, one time upgrade and maintenance fees, overage charges or domain names fees. If your plan includes a free domain name and you cancel within the first 30 days, a fee for the domain will be deducted from your refund. Accounts closed after 30 days do not qualify for refund of any pre-paid fees. Cancellations over the telephone and informal email are not accepted. The 30 day money back guarantee does not apply to reseller accounts, or any fees associated with these accounts. Accounts cancelled/terminated by HiWaay for violating HiWaay policies do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund. Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
i) Cancellation: You may cancel at anytime. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies HiWaay of cancellation. Accounts closed after 30 days do not qualify for refund of any pre-paid fees such as multi-year plans. Domain registration fees, one time upgrade and maintenance fees and setup fees are non refundable. To cancel your account, please notify us by contacting support. Notification of cancellation must be received at least five business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Clients Responsibility to secure email confirmation from HiWaay that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced. If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations. All HiWaay accounts must be paid in full before the cancellation will be considered complete. Transferring your domain to another provider or nonuse of your hosting account does not constitute canceling your account. You must notify HiWaay to formally cancel your account and avoid further charges.