Hiwaay: Internet Services
About Spam
Junk email, or spam as it is more often known, has become a persistent nuisance for everyone who uses email. Spam continues to increase daily, as does the cost for Internet Service Providers and email users who have to deal with the mess.
What is HiWAAY doing about the ever-increasing amounts of junk email (spam)?
The number of HiWAAY-blocked spam messages to users @hiwaay.net has increased exponentially. To see charts of the volume of spam blocked at HiWAAY, look at our online spam stats page:
Spam is considered much more than just an annoyance to HiWAAY. We are constantly working on ways to help all HiWAAY customers deal with the huge volumes of spam. In March 2003, HiWAAY installed a larger capacity Brightmail spam-filtering server. In May, additional spam-filtering services and upgrades were added that improved spam filtering for hiwaay.net email even more.
These things have been done to help our users deal with unwanted junk email. And we are constantly evaluating other possible solutions to continue improving spam filtering for all HiWAAY customers.
HiWAAY protects your privacy.
HiWAAY has had a long-standing policy of keeping your username private. HiWAAY does not give away or sell its customers' usernames. Read HiWAAY's Antispam Policy and our Privacy Policy for more specific information.
What can you do to help?
The most common questions people seem to have about spam are: How did the spammer get my email address and how do I stop the spam? Unfortunately, there's no way to completely stop it, but it's certainly possible to slow it down.
Click here to learn more about some of the ways spammers get your email address and some things you can do to protect yourself:
Remember, you can always help the BrightMail servers learn more about what is "unwanted" mail by forwarding unwanted spam messages to: junk@hiwaay.net
Other Articles of Interest:
About Email Virus Filtering
Security and virus issues continue to threaten even the most computer savvy. Dealing with the havoc these problems create not only results in frustration, but can also cost time and money. With so many different virus and security issues materializing, it is important to take precautionary measures.
What is HiWAAY doing to help protect customers from email viruses and worms?
HiWAAY provides email virus filtering for your @hiwaay.net email account - AT NO COST TO YOU!
ClamAV™, is our newest addition to e-mail filtering.
Although no email virus filtering service is 100 percent effective, this virus-identifying and blocking technology can prevent most contaminated emails from ever reaching your computer and causing damage to computer files and networks.
How does email virus filtering work?
The anti-virus software will scan all incoming email messages to HiWAAY's subscribers. When it detects an infected message, it will completely remove the email. It also detects certain known phishing targets and deletes messages attempting to steal personal information.
Is this all the virus protection you need?
No. One hundred percent filtering is not guaranteed. ClamAV™ email virus filtering is NOT a replacement for anti-virus software on your computer. Anti-virus software protects your computer from far more threats than just viruses attached to emails. HiWAAY recommends that all our customers always run up-to-date anti-virus software on all vulnerable computers connected to the Internet.
Can you choose to opt out of virus filtering?
Brightmail and ClamAV email filtering are optional for HiWAAY members. To do this, go to https://mail.hiwaay.net/ Click on "Options" at the top of the page and complete the form that appears, which requires your username and password. Click on "Edit Email Filtering Options". Uncheck the service you wish to opt out of, and select "Set Filtering".
You may opt back in at any time by filling out the same form and checking "Have Brightmail filter my email for spam and viruses."
Symantec and the Symantec logo are U.S. registered trademarks of Symantec Corporation. Powered by Symantec™ is a trademark of Symantec Corporation. ClamAV and Clam AntiVirus are trademarks of Sourcefire, Inc.